Privacy Policy

Last updated: 24 March 2026

1. Introduction

MeterVision ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and related services (collectively, the "Service").

We comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African data protection legislation.

2. Information We Collect

Personal Information

  • Name, email address, phone number, and company name when you register or contact us
  • Billing information for subscription management
  • User roles and access permissions within your organisation

Meter and Property Data

  • Meter readings, photographs, GPS coordinates, and timestamps captured via the mobile app
  • Property scheme information, unit details, and tariff configurations
  • NFC tag identifiers linked to meters

Usage Data

  • Device information, browser type, and IP address
  • Pages visited and features used within the platform

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process meter readings and generate reports and invoices
  • Detect anomalies, fraud, and unauthorised access
  • Communicate with you about your account, updates, and support requests
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure, enterprise-grade cloud servers with encryption at rest and in transit. We implement industry-standard security measures including role-based access control, audit logging, and regular security reviews.

Each company's data is isolated within our multi-tenant architecture, ensuring no cross-tenant data access.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: Trusted third-party providers for AI processing, database hosting, and email delivery — all subject to strict data processing agreements
  • Your organisation: Data is accessible to authorised users within your company account
  • Legal requirements: When required by law, regulation, or legal process

6. Your Rights Under POPIA

You have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Meter reading data and associated photographs are retained according to your company's configured retention policy. You may request deletion of your account and associated data at any time.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: